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Click here for the assembly video.
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We know from talking to girls that they not only love to play with Monster but they also like to display and collect them. As a result, we do our best to include doll stands in many of our new character and special edition offerings. There are times, however when a specific set of dolls won’t include a stand - we do this in order to offer dolls at a variety of reasonable price points while still maintaining Monster High's signature style, great details and fun accessories that our fans have come to love and expect.
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Call the number on the back of the instructions that came with your Barbie Girl™ and they will give you step-by-step instructions.
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Click here for instructions on how to perform a hard factory rest on your nabi 2 tablet.
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For any issue with the Power Wheels® 12V Quick Charger please follow this Flow Chart.
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Thomas & Friends™ Trackmaster™ batteries Detailed instructions for changing can be found on our service website.
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Thanks for your interest in partnering with Mattel — it’s definitely an exciting opportunity for both of us!
If you are located in the US or Canada, your network of preferred wholesalers can assist you with getting started. Please visit our website, www.mattelpartners.com, and click on “Join Us” to view the contact details for our current preferred wholesalers. If you have additional questions, that site also contains a link to email our Mattel/Fisher-Price Toymaster.
If you are located outside the US or Canada, please visit our international contact page to reach out to your local team.
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If you notice a crack in the propellers, do not operate toy. Dispose broken parts properly and contact Mattel Consumer Services for a replacement.
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Hot Wheels replacement parts are available at our
Parts Store.
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The Camera/Printer busy error appears when there is a communication error between the printer and the computer. To correct this issue:
- Close the software
- Open Control Panel
- Open the Printers & Faxes
- Double-click the Mattel Barbie Doll’D Up Nails Printer
- Delete any nail prints that are in the queue
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Click the link below and follow these instructions to update your Tech Touch Lightning McQueen.
https://service.mattel.com/us/Docs/Tech_Touch_Lightning_McQueen_Unlock.exe
- Click the "Download App" button to download the update to your PC.
- Click "Save" to save the app.
- Tech_Touch_Lightning_McQueen.zip will download to your Downloads folder. Double click this file.
- Click to “Run” the app if prompted by your Internet browser.
- A window may open, saying: “Windows protected your PC.” If you see this window, click “More Info”, then "Run Anyway,"
- The app should open.
- Make sure Tech Touch Lightening McQueen has batteries installed.
- Connect Tech Touch Lightning McQueen to PC with included USB cable.
- Press Tech Touch Lightning McQueen’s button to power him on. A USB symbol should appear.
- Click the “Update” button in app. Keep Tech Touch Lightning McQueen plugged in.
- When “Update Completed!” appears, exit the app.
- Unplug Tech Touch Lightning McQueen. Enjoy three (3) new race tracks from Cars 3 -- Midnight Run, Willy’s Butte, & Victory Lap!
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Click here for instructions on how to perform a hard factory reset on your nabi 2S tablet (including nabi Collector's Edition: The Force Star Wars tablets).
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Click on the button that says “get Super B Chat™!” at the bottom of your screen. Then enter your parent’s email address so we can send them a note to see if it’s okay. We’ll let them know how to activate Super B Chat™, and once they do, you can chat with other girls who have access to Super B Chat™, too!
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The following steps will assist you in downloading an instructional video that, provides helpful tips on positioning your finger correctly.
- Download the video
- Click Save
- Save File to your Desktop
- When the download completes click Open
- Extract the video to your Desktop
- Locate the file on your Desktop and double-click on the video file to watch
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Click here for instructions on how to perform a hard factory reset on either a 20" nabi Big Tab or a 24" nabi Big Tab.
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No. Mattel meets or exceeds all safety guidelines developed and enforced by the Consumer Product Safety Commission, a government regulatory agency. For additional information on safety and sustainability, consumers can go to our website http://citizenship.mattel.com and then click on Safe and Sustainable Products.
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Click here for instructions on how to perform a hard factory reset on your nabi Elev-8 tablet?
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Click here for
instructions on how to perform a hard factory reset on your nabi Jr tablet.
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