Tips for achieving the best curls are as follows:

1.       Use small sections of hair (the width of a girl’s pinky) to get the best results

2.       Apply tension as your wrap the curl – the tighter the hair is wrapped, the better the curl

3.       Hold for at least 10-15 seconds – the longer you hold, the better the curl

To activate your Barbie® RC Train and Ride™ Horse, Press and hold the button on its forehead until the horse takes a step. Press the button again to make the horse walk.  If the horse is not played with for a few minutes, it will go into a sleep mode.  Simply press and hold the button on the horse’s forehead until it takes a step to wake it up.

Yes.  However, the screenshots in the instructions will look different that what you will see on your computer.  You can also drag and drop mp3 and WMA files directly to your device using Windows Explorer.

Click here for instructions on how to clear app data on your tablet.

If you notice a crack in the propellers, do not operate toy. Dispose broken parts properly and contact Mattel Consumer Services for a replacement.

During the setup process your device is connected to your new Hello Barbie™.  If the Hello Barbie™ Companion App is closed while Hello Barbie™ is still connected to your device, the "Connection Error" will appear.  Please take the following steps:

• Close the Companion App
• Go to your device's WiFi settings
• Reconnect to your WiFi network, Re-open the Barbie Companion App

The error should be resolved and you can continue the setup process.  In some cases, you may have to start over.

Call the number on the back of the instructions that came with your Barbie Girl™ device. 

Check the file type.  Barbie Doll'd Up Nails app does not support TIFF files.

The Star Light Adventure Galaxy Barbie® Doll & Hover Cat will fly freely. The maximum distance it will fly is  18.5 inches from the doll. The flying pattern can be affected by elements such as wind or heat.

No. If you notice a crack in the propellers, please contact Mattel Consumer Services for a replacement.

The Barbie™ Star Light Adventure RC Hoverboard is meant for indoor use. The toy may not work properly when used outdoors and will be affected by wind and/or heat.

If this occurs during the Hello Barbie™ setup process, make sure the doll is properly charged.  Hello Barbie™ should remain in the charging station and connected to power during the setup.

When putting Hello Barbie™ into connection mode, make sure you see white flashing lights (they may also look light blue) If the lights flash (royal) blue, Hello Barbie™ has been reset and will automatically say "My batteries need to recharge.  Please connect me to the charging station."  Connect Hello Barbie™ to the charger and continue putting her into connection mode.

If this occurs during conversations or red lights appear, connect Hello Barbie™ to her charger, make sure that the charging cable is firmly connected to the doll, and that the orange charging indicator is illuminated.

Call the number on the back of the instructions that came with your Barbie Girl™. 
After your purchase has been verified you’ll be issued a new registration code.

Fall 2016.

Fully charged, the Star Light Adventure Galaxy Barbie® Doll & Flying Cat will fly for about 20 minutes.

Try replacing batteries and make sure there are no cracks in the propellers. If there is a crack in the propeller, do not operate toy. If your cat is still not flying, please contact Mattel Consumer Services.

The Barbie™ Star Light Adventure RC Hoverboard will fly about 5 meters or 17 feet from the surface it launches from.

If this occurs during the Hello Barbie™ setup process, the WiFi SSID name or the WiFi password was possibly entered incorrectly.  Select the "Manage WiFi" option to add the correct SSID name and password.

If the issue occurs during conversations and/or Hello Barbie's lights are flashing yellow you may need to move the doll closer to the WiFi router/modem.  Hello Barbie's lights will flash yellow if the WiFi signal is getting weaker.

2.4 GHz.

Retailers nationwide, subject to availability.