The Camera/Printer busy error appears when there is a communication error between the printer and the computer. To correct this issue:
- Close the software
- Open Control Panel
- Open the Printers & Faxes
- Double-click the Mattel Barbie Doll’D Up Nails Printer
- Delete any nail prints that are in the queue
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Check the file type. Barbie Doll'd Up Nails app does not support TIFF files.
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Click here to see the instructions on how to perform a hard factory reset on your tablet.
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During the setup process your device is connected to your new Hello Barbie™. If the Hello Barbie™ Companion App is closed while Hello Barbie™ is still connected to your device, the "Connection Error" will appear. Please take the following steps:
- Close the Companion App
- Go to your device's WiFi settings
- Reconnect to your WiFi network, Re-open the Barbie Companion App
The error should be resolved and you can continue the setup process. In some cases, you may have to start over.
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Click here for instructions on how to clear app data on your tablet.
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Four AAA batteries are required, but are not included.
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Touch the item you want to swap, then drag your finger left or right to cycle through the options.
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Hello Barbie™ can store up to three WiFi networks. To add additional WiFi networks, please follow the steps below:
- Have the Hello Barbie™ Doll and the Companion App near one another
- Open the Hello Barbie™ Companion App on your device
- On the "Manage Hello Barbie™" screen, tap the "Manage WiFi Connection" button
- Follow the in-app steps to add additional WiFi Networks
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If the fireplace wall is not pushed in far enough the TV will work but the fireplace will not. If it is pushed too far into the wall the TV will not pop up.
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If this occurs during the Hello Barbie™ setup process, make sure the doll is properly charged. Hello Barbie™ should remain in the charging station and connected to power during the setup.
When putting Hello Barbie™ into connection mode, make sure you see white flashing lights (they may also look light blue) If the lights flash (royal) blue, Hello Barbie™ has been reset and will automatically say "My batteries need to recharge. Please connect me to the charging station." Connect Hello Barbie™ to the charger and continue putting her into connection mode.
If this occurs during conversations or red lights appear, connect Hello Barbie™ to her charger, make sure that the charging cable is firmly connected to the doll, and that the orange charging indicator is illuminated.
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To fully charge, the hoverboard should be to be plugged in for about 90 to 120 minutes. To charge, please reference instruction sheets or demo video on YouTube.
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Fold the wings in half. The purple wings with details (with lines) should face the front. (Clicking noise will be heard to indicate that the wings are properly folded).
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When placing wings on doll, turn the doll so that the back of the doll is facing you. Snap the bigger clasp with flower pattern on the top while the smaller clasp snaps to the bottom. (Clicking noise will indicate it is snapped on correctly).
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If done correctly, the top clasp will be right next to the flower borders (see Back Wings Image).
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If wings are snapped on correctly and the wings do not open, then move arms slightly forward (see “Slightly forward Arm” pictures).
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The Star Light Adventure Galaxy Barbie® Doll & Hover Cat will fly freely. The maximum distance it will fly is 18.5 inches from the doll. The flying pattern can be affected by elements such as wind or heat.
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Your photos are saved automatically to the Photo app on your device.
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