The Camera/Printer busy error appears when there is a communication error between the printer and the computer. To correct this issue:

• Close the software
• Open Control Panel
• Open the Printers & Faxes
• Double-click the Mattel Barbie Doll’D Up Nails Printer
• Delete any nail prints that are in the queue

Check the file type.  Barbie Doll'd Up Nails app does not support TIFF files.

Click here to see the instructions on how to perform a hard factory reset on your tablet.

During the setup process your device is connected to your new Hello Barbie™.  If the Hello Barbie™ Companion App is closed while Hello Barbie™ is still connected to your device, the "Connection Error" will appear.  Please take the following steps:

• Close the Companion App
• Go to your device's WiFi settings
• Reconnect to your WiFi network, Re-open the Barbie Companion App

The error should be resolved and you can continue the setup process.  In some cases, you may have to start over.

Click here for instructions on how to clear app data on your tablet.

Touch the item you want to swap, then drag your finger left or right to cycle through the options.

If the fireplace wall is not pushed in far enough the TV will work but the fireplace will not. If it is pushed too far into the wall the TV will not pop up.

If this occurs during the Hello Barbie™ setup process, make sure the doll is properly charged.  Hello Barbie™ should remain in the charging station and connected to power during the setup.

When putting Hello Barbie™ into connection mode, make sure you see white flashing lights (they may also look light blue) If the lights flash (royal) blue, Hello Barbie™ has been reset and will automatically say "My batteries need to recharge.  Please connect me to the charging station."  Connect Hello Barbie™ to the charger and continue putting her into connection mode.

If this occurs during conversations or red lights appear, connect Hello Barbie™ to her charger, make sure that the charging cable is firmly connected to the doll, and that the orange charging indicator is illuminated.

The Star Light Adventure Galaxy Barbie® Doll & Hover Cat will fly freely. The maximum distance it will fly is  18.5 inches from the doll. The flying pattern can be affected by elements such as wind or heat.

Your photos are saved automatically to the Photo app on your device.

To initially configure Hello Barbie™, please follow the steps below:

• Download the Companion App for your device from: https://toytalk.com/product/hello-barbie/
• Ensure your Hello Barbie™ doll is plugged in and is charging.  For best results, we recommend that Hello Barbie™ be as close to your Internet router as possible.
• Open the Companion App and follow the outlined step to create your Toy Talk account
• Follow the in-app steps to configure your WiFi network

The hot tub lights are no longer manufactured with the intent on actually lighting up.

If this occurs during the Hello Barbie™ setup process, the WiFi SSID name or the WiFi password was possibly entered incorrectly.  Select the "Manage WiFi" option to add the correct SSID name and password.

If the issue occurs during conversations and/or Hello Barbie's lights are flashing yellow you may need to move the doll closer to the WiFi router/modem.  Hello Barbie's lights will flash yellow if the WiFi signal is getting weaker.

Turn on hoverboard and place it on a flat surface, and then controller to the ON position. Wait for the beep. Once the green light is on, the controller will stop flashing and the devices are paired.

Fall 2016.