If your DVD player is not responding to your Read With Me™ controller please try the following:
- Make sure you have setup Read With Me™ controller correctly. The quick setup sheet can be found at www.service.fisher-price.com and the latest list of codes can be found at www.service.fisher-price.com
- Try moving your Read With Me™ controller closer to the TV.
- Replace the batteries on your Read With Me™ controller.
- Make sure your Read With Me™ controller is pointed directly at your DVD player.
- Always be sure your hand and the activity card are not covering the red window on the front of the Read With Me™ controller when pressing a button to respond to an activity.
- Make sure there are no large objects between your Read With Me™ controller and your DVD player. Large objects can block the signal between your controller and DVD player.
- Double check that the 3-position memory switch on the underside of your Read With Me™ controller is in the proper position. Refer to your Read With Me™ User’s Manual for instructions on how to use the 3-position memory switch.
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Fisher-Price takes great pride in the Wooden Railway line of products and accessories that we produce and quality is very important to us. We thought it would be helpful to let you know that we include a small amount of plastic on some of our wooden products to further ensure their improved strength.
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Download and install the Dora Links Software from www.doralinks.com. Once you've created a username and password, use your Explorer Girls code to unlock a game or activity.
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Please note that this product needs two sets of batteries, and there are two separate battery boxes. One battery box operates the swing feature and needs 4 “C” batteries. The other battery box operates the vibration feature and requires 1 “D” battery.
If you've already changed the batteries and the swing is still not working, please contact one of our Fisher-Price® baby gear representatives by email or phone at 1-800-432-5437.
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Washing instructions can typically be found on the care label attached to the pad assembly or toward the end of each product manual.
Product manuals can be found online, by clicking here.
1. Enter the product number or toy name, or search by using the keywords below. Then click "Go."
2. Identify your product from the list of results.
3. Click on the product image, and follow the link to download the manual.
All our baby gear has a product number listed in small print near where the Fisher-Price® or Mattel information is stamped. It can usually be found above the barcode on the packaging and instructions, on the fabric tag, or etched into the product itself.
Our product manuals are available in Adobe® Acrobat® format (PDF). If you don’t have the free viewing software, Adobe® Reader®, this link will take you to their website for assistance.
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Make sure the game is fully updated to ensure the camera is working (you should see four active game options). Aim the camera at the stand. Place a booklet page under the camera and make sure it is aligned in the recess on the table. Make sure the coded area is not covered, marked on, or torn. The camera will see the code and then display a message on screen asking if you want to proceed to the new activity. Follow the instructions on the booklet page and on screen to complete the activity.
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Click here for the assembly video.
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While we don’t have historical information, pictures, or resale value information here, you can find a wealth of information online.
For Fisher-Price products, you might also want to check out the book, Fisher-Price: Historical, Rarity, and Value Guide, 1931-Present, Updated 3rd Edition.
For Hot Wheels, you can also log on to www.hotwheelscollectors.com. At the top, click on “Forums” to connect to other Hot Wheels collectors who might be able to help you out.
For Barbie, you can find a ton of articles and stories on our blog at www.barbie.com that will give you an inside look at our dolls. There, you can also connect with other collectors who might be able to help you out. If you click on “Signature” at the top, then “Get Involved,” it will take you to a page where you can find Collector Clubs in your area.
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Battery requirements can be found inside the battery compartment itself or toward the beginning of each product manual.
1. Enter the product number or toy name, or search by using the keywords below. Then click "Go."
2. Identify your product from the list of results. 3. Click on the product image, and follow the link to download the manual.
Product numbers are listed on baby gear products in small print right near where the Fisher-Price® or Mattel® information is stamped.
All our baby gear has a product number listed in small print near where the Fisher-Price® or Mattel information is stamped. It can usually be found above the barcode on the packaging and instructions, on the fabric tag, or etched into the product itself.
Our product manuals are available in Adobe® Acrobat® format (PDF). If you don’t have the free viewing software, Adobe® Reader®, this link will take you to their website for assistance.
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Please see booklet notes (make sure software is updated for camera function, don't obstruct code, make sure page is in recess on desktop). If code still is not recognized, return to the main menu, remove the booklet for several seconds, and then replace the activity page to try again. If this fails, please exit the game and restart.
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Apptivity is currently only compatible with iPad, iPad 2 and the new iPad. Some Fisher-Price Apptivity items are compatible with iPhone or iPod Touch. Be sure to check toy packaging to see which devices are compatible for your specific toy.
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Thanks for your interest in partnering with Mattel — it’s definitely an exciting opportunity for both of us!
If you are located in the US or Canada, your network of preferred wholesalers can assist you with getting started. Please visit our website, www.mattelpartners.com, and click on “Join Us” to view the contact details for our current preferred wholesalers. If you have additional questions, that site also contains a link to email our Mattel/Fisher-Price Toymaster.
If you are located outside the US or Canada, please visit our international contact page to reach out to your local team.
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If all codes in the instruction manual have been tried unsuccessfully or your brand of DVD player is not listed, it is possible that the code for your DVD player may still be in the controller. You may be able to find the code using the manual search method.
- Make sure the controller has good batteries and slide the 3 position memory switch on the back of the controller to the desired memory position.
- Insert the compilation DVD into the DVD player and turn on the DVD player and TV.
- Insert the programming card into the controller, the green light should blink twice.
- Point the controller at the DVD player and press the left arrow key.
- Continue to press the left arrow key at a 1 second interval. Be sure to watch to see if the power to the DVD player turns off.
- If the power to the DVD player turns off stop and remove the programming card. Turn the DVD player back on. Play the disk and allow the DVD footage to play through until it gets to the screen, which shows the 5 different activity cards.
- Insert the test card into the controller, the green light should blink twice.
- The DVD should skip to the test screen, if it does not remove the test card and re-insert the programming card and continue from step 5.
This process may take a while. If you press the left arrow button more than 300 times and the green light no longer blinks, it is possible that your DVD player's code is not supported by this version of the controller. Verify version and if new version includes more codes for their DVD player. If so, send a new controller. If no new codes have been added to their brand of DVD player, you will need to follow the service policy, return for voucher or refund.
If the test card skips to the footage, which resembles the test card then proceed with testing the controller. See Testing the unit section of your manual or quick set up instructions.
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If your DVD player is not responding to your InteracTV controller please try the following:
- Make sure you have set up your InteracTV controller correctly.
- Try moving your InteracTV controller closer to the TV.
- Replace the batteries on your InteracTV controller.
- Make sure your InteracTV controller is pointed directly at your DVD player.
- Always be sure your hand and the activity card are not covering the red window on the front of the InteracTV controller when removing and inserting an activity card.
- Make sure there are no large objects between your InteracTV controller and your DVD player. Large objects can block the signal between your controller and DVD player.
- When changing activity cards, always make sure you remove the activity card from your InteracTV controller slowly, wait a few seconds, and then insert another activity card.
- Double check that the 3-position memory switch on the underside of your InteracTV controller is in the proper position. Refer to your InteracTV User's Manual for instructions on how touse the 3-position memory switch.
InteracTV™ is a mark of Beep Telecommunications and Computing, L.L.C. Used under license.
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There is a quick and easy way to verify that your product is JPMA certified. Just click here, and select the type of product you have. If Fisher-Price® is listed, all of our products in that category are JPMA certified. For example, if you select “High Chair” in the drop-down menu, you’ll see our name. This indicates that our high chairs are JPMA certified.
All products that are JPMA certified have a certification seal right on them. This seal verifies that the product has undergone independent laboratory testing to make sure it meets state, federal, and applicable ASTM standards. Every manufacturer that participates in the JPMA Certification Program is held to the highest standards and must meet or exceed those standards on every product. For us, the JPMA seal symbolizes our commitment to safety and quality.
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If you feel your swing is too fast, please try the following trouble-shooting techniques:
• Try a lower speed setting • If the low setting provides too much swinging motion for the child, try placing one end of a blanket underneath the child and let the other end of the blanket drape down while swinging. • If all of these techniques prove unsuccessful, please contact one of our Fisher-Price® Baby Gear representatives.
Remember, the lighter the child is in the swing, the higher the swing can swing and the faster it will seem.
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Hello Barbie™ may occasionally encounter issues sending and receiving conversations. The issues may be based on signal strength, roaming, or Internet congestion. Usually the issues are brief and Hello Barbie™ will resume operation quickly. This can also occur when Hello Barbie™ has been in connection mode for along time or has timed out after a long period of inactivity. Turning Hello Barbie™ off and on again will enable the doll to resume normal activity.
This may also happen if Hello Barbie™ loses its WiFi connection. Please take the following steps:
- Close the Companion App
- Go to your devise's WiFi settings
- Reconnect to your WiFi network
In addition, you may get this message if Hello Barbie's batteries are low. If this is the case, please place Hello Barbie™ back on her charger.
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The following car seats are compatible with the J6669/L5344 Stand 'n Ride Stroller:
- Graco SnugRide
- Graco Infant Safe Seat
- Britax Companion Infant Car Seat
- Fisher-Price Safe Voyage Infant Car Seat
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- Playing with InteracTV requires you to insert an activity card into the controller. When inserting the activity card, make sure to point the controller at the DVD player.
If the controller is programmed correctly, the footage on the TV should change when the activity card is inserted. Some DVD players respond slower than others, so give it a second. The wait should be no longer than 5 seconds.
Footage of your favorite TV character will play on the TV. At some point the character will ask the child a question and footage on the TV screen will match the icons on the activity card. Wait for the character to finish asking the question or giving directions.
Then you can input your answer by pressing one of the icons on the activity card. Make sure the controller is pointed at the DVD player when you do this. Your selected answer should light up on the TV screen and the footage should continue.
At anytime you can press either the forward or back arrows to forward to the next section or skip back to the previous section. The green indication light will light up whenever you press an icon or arrow button.
Removing the activity card brings you back to the main menu screen. You can then put in a different activity card and continue playing. An activity card must be in the unit in order for the controller to work.
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