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Call the number on the back of the instructions that came with your Barbie Girl™.
After your purchase has been verified you’ll be issued a new registration code.
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You do not need to use the Barbie® Video Girl™ software to edit or view your videos. The Barbie® Video Girl™ can be used as a removable drive to import your videos into other editing software.
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If the fireplace wall is not pushed in far enough the TV will work but the fireplace will not. If it is pushed too far into the wall the TV will not pop up.
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If the battery indicator only shows only 1 bar on the screen of the Barbie® Video Girl™, replace the batteries. If the issue persists contact us for further assistance.
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Check all the connections to make sure they’re tight. Also make sure the Barbie Girl™ USB connector is popped all the way out of the device. If it is, plug it firmly into the docking station. Then be sure to plug the USB cable firmly into a USB port on your computer.
If the device is still not recognized, plug the docking station into a different USB port. Remember…the Barbie Girl™ device software only works on a PC computer. Your Barbie Girl™ is not Mac compatible. Ask a grownup for help if you need it!
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No. If you notice a crack in the propellers, please contact Mattel Consumer Services for a replacement.
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The hot tub lights are no longer manufactured with the intent on actually lighting up.
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If the Barbie® Video Girl™ automatically turns off while playing, replace the batteries. If the issue persists, contact us for further assistance.
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No. Please reach out to Mattel Consumer Services for replacement propellers.
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Use your Email app to create a message, then browse your Photo app to find the photo and attach it to the email.
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Try replacing batteries and make sure there are no cracks in the propellers. If there is a crack in the propeller, do not operate toy. If your cat is still not flying, please contact Mattel Consumer Services.
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Check the file type. Barbie Doll'd Up Nails app does not support TIFF files.
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If the fireplace wall is not pushed in far enough the TV will work but the fireplace will not. If it is pushed too far into the wall the TV will not pop-up.
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You may have an older computer that doesn’t support USB 2.0. Barbie Girl™ will still work fine with your computer.
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No. Mattel meets or exceeds all safety guidelines developed and enforced by the Consumer Product Safety Commission, a government regulatory agency. For additional information on safety and sustainability, consumers can go to our website http://citizenship.mattel.com and then click on Safe and Sustainable Products.
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Hello Barbie™ can store up to three WiFi networks. To add additional WiFi networks, please follow the steps below:
- Have the Hello Barbie™ Doll and the Companion App near one another
- Open the Hello Barbie™ Companion App on your device
- On the "Manage Hello Barbie™" screen, tap the "Manage WiFi Connection" button
- Follow the in-app steps to add additional WiFi Networks
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The battery pack is located on the doll’s back. Remove the skirt and vest, bend the doll’s arms gently if needed. Unscrew the battery cover at the back with a Philips head screwdriver and replace. Be sure to dispose of batteries properly.
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