During the setup process your device is connected to your new Hello Barbie™.  If the Hello Barbie™ Companion App is closed while Hello Barbie™ is still connected to your device, the "Connection Error" will appear.  Please take the following steps:

• Close the Companion App
• Go to your device's WiFi settings
• Reconnect to your WiFi network, Re-open the Barbie Companion App

The error should be resolved and you can continue the setup process.  In some cases, you may have to start over.

Hello Barbie™ can store up to three WiFi networks.  To add additional WiFi networks, please follow the steps below:

• Have the Hello Barbie™ Doll and the Companion App near one another
• Open the Hello Barbie™ Companion App on your device
• On the "Manage Hello Barbie™" screen, tap the "Manage WiFi Connection" button
• Follow the in-app steps to add additional WiFi Networks

If this occurs during the Hello Barbie™ setup process, make sure the doll is properly charged.  Hello Barbie™ should remain in the charging station and connected to power during the setup.

When putting Hello Barbie™ into connection mode, make sure you see white flashing lights (they may also look light blue) If the lights flash (royal) blue, Hello Barbie™ has been reset and will automatically say "My batteries need to recharge.  Please connect me to the charging station."  Connect Hello Barbie™ to the charger and continue putting her into connection mode.

If this occurs during conversations or red lights appear, connect Hello Barbie™ to her charger, make sure that the charging cable is firmly connected to the doll, and that the orange charging indicator is illuminated.

To initially configure Hello Barbie™, please follow the steps below:

• Download the Companion App for your device from: https://toytalk.com/product/hello-barbie/
• Ensure your Hello Barbie™ doll is plugged in and is charging.  For best results, we recommend that Hello Barbie™ be as close to your Internet router as possible.
• Open the Companion App and follow the outlined step to create your Toy Talk account
• Follow the in-app steps to configure your WiFi network

If this occurs during the Hello Barbie™ setup process, the WiFi SSID name or the WiFi password was possibly entered incorrectly.  Select the "Manage WiFi" option to add the correct SSID name and password.

If the issue occurs during conversations and/or Hello Barbie's lights are flashing yellow you may need to move the doll closer to the WiFi router/modem.  Hello Barbie's lights will flash yellow if the WiFi signal is getting weaker.

Hello Barbie™ may occasionally encounter issues sending and receiving conversations.  The issues may be based on signal strength, roaming, or Internet congestion.  Usually the issues are brief and Hello Barbie™ will resume operation quickly.  This can also occur when Hello Barbie™ has been in connection mode for along time or has timed out after a long period of inactivity.  Turning Hello Barbie™ off and on again will enable the doll to resume normal activity.

This may also happen if Hello Barbie™ loses its WiFi connection.  Please take the following steps:

• Close the Companion App
• Go to your devise's WiFi settings
• Reconnect to your WiFi network

In addition, you may get this message if Hello Barbie's batteries are low.  If this is the case, please place Hello Barbie™ back on her charger.

Checking for Updates

• Hello Barbie™ will check for updated when connected to the charging station and plugged in, and also connected to WiFi.
• Please connect Hello Barbie™ and wait a few minutes to make sure any updated are applied.
• You won't need to do anything else nor will you see anything different happen.  When Hello Barbie™ starts talking, any update has been successfully applied.

We know a big concern with parents is the safety of playing with a physical toy on their iPad screen.  Acknowledging this, we have developed Apptivity toys utilizing special screen-safe plastic that when clean and free of foreign debris will not scratch screen surfaces.

·         Check the bottom of the figure for debris, and wipe it with a clean, dry cloth.

·         Wipe your screen with a soft, dry cloth to ensure the best conductivity with the figure.

·         Do not wear gloves or mittens since the figure needs to come in contact with your fingertips.

·         Make sure that you are not placing the figure on the frame around the iPad screen. You must keep the figure only within the active screen area.

·         The figure is only recognized when placed within an open level, so make sure you don’t put it down on a menu page or another non-playable screen.

First, ensure that the figure is specifically meant for the Apptivity WWE Rumblers game, and is not a regular Rumblers figure. You will be able to tell whether it is for Apptivity by looking for the base that the figure sits on.  Only the figures with a base will work with the game. 

Check the bottom of the base for debris, and wipe it with a clean, dry cloth.

Wipe your screen with a soft, dry cloth to ensure the best conductivity with the base.

Make sure you are holding the figure by the grips on its base in order for it to be recognized.  Do not wear gloves or mittens since the grips need to come in contact with your fingertips.

Make sure that you are not placing the figure on the frame around the iPad screen. You must keep the figure only within the active screen area.

We know a big concern with parents is the safety of playing with a physical toy on their iPad screen.  Acknowledging this, we have developed our toys utilizing special screen-safe plastic that when kept clean and free of foreign debris will not scratch screen surfaces.

When playing the game, lift your figure or fingers off the screen for at least 4 seconds, and the pause menu will appear.

The checklist icon is the green notepaper at the left side of the screen. Tap it to access the checklist.

The checklist will indicate your next task or assignment within the game.

Check the bottom of the base for debris, and wipe it with a clean, dry cloth.

Wipe your screen with a soft, dry cloth to ensure the best conductivity with the figure.

Make sure you are holding the figure in the right location in order for it to be recognized.  Hold it on the sides of the base where the black indented finger grips are.  Do not wear gloves or mittens since the base needs to come in contact with your fingertips.

Make sure that you are not placing the figure on the black or white frame around the iPad screen. You must keep the figure only within the screen area.

• You can customize your vehicle in the workshop.  Follow the green tool icon to find the workshop hangar.
• There are multiple types of customizations that you can make:
  • One-shots are one-time game modifiers that you can use to improve your performance, such as nitro bursts that give you faster speed.  However, after you use a one-shot, you no longer have it anymore.  You would need to unlock another one to use it again.
  • Add-ons are customizations that can be used forever on your vehicle, such as tires or weapons.  Once you have unlocked them, they are permanently available for your use.
• In order to modify your vehicle in the workshop, tap any icon in the circle with your finger and it will take you to the page where you can unlock it, if you have enough credits.
  • Those that are green are unlocked and your car is currently equipped with that item.

  • Those items that are orange are already unlocked, but your car is not currently equipped with that item.

  • Those that are grey are unearned.

• You can purchase more credits to unlock specific one-shot or add-on modifications. Once add-ons are purchased, they will always be available to equip your car.

·         You cannot use your combat weapons in flying by game design as they would not allow you the range and fire rate required to complete the mission.