This could be 1 of 2 things:
You do not have administrator rights on your PC. In order to install any software or content on your PC, you must have administrative rights on your PC. Make sure that you are currently logged on as a user with Administrator rights and then try the update process again.
Your Firewall or security settings are blocking the content from being downloaded. Please check to make sure your firewall and security settings will allow for the download of content, and then try the update process again.
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The software is available for download on our service website.
When downloading software, please follow the on screen instructions.
A step by step guide to downloading and installing the software is also available on our service website.
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If the update froze or was dropped during download, the file may be corrupt. You will need to delete the download files then start over.
- Open the Install Directory. C:\Program Files\Mattel\DoraLinks\
- Double-click on the DownloadCache folder.
- Delete any .part files.
- Close the folder and restart the software.
- Download all updates.
- Login.
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Uninstall and reinstall Adobe® Flash™ Player in Microsoft® Internet Explorer. The Adobe® website provides an uninstaller tool to properly remove the current software and a new version download.
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No. The setup of your controller is required only one time for each DVD player with which you are using your InteracTV controller. If you have correctly setup your controller with the software that was included with your InteracTV controller, the controller should work with the separately sold software titles.
InteracTV™ is a mark of Beep Telecommunications and computing, L.L.C. Used under license.
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Your software version number is indicated in the main help menu. Click on the gear shaped icon. Click question mark icon. Use the arrow button to move to the second screen, it is called "About". The version number is listed on the screen.
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Call the number on the back of the instructions that came with your Barbie Girl™.
After your purchase has been verified you’ll be issued a new registration code.
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Yes, you’ll need to download and install the Batmobile RC Controller App on
the App Store or Google Play store.
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You need administrative privileges to install this software. If the software did not begin automatically installing, double click the “My Computer” icon on your desktop. Double click the CD-ROM icon labeled “UCreate” and double click “Ucreate.msi” and follow the on-screen instructions.
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In order to continue to receive app updates, you will need to re-download the app.
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You must wait until the female voice is finished speaking before you can hear a preview of a name in the Knows Your Name software. If the female voice over becomes a nuisance you can reduce the volume to zero to mute her voice.
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The program will automatically check for updates each time you start the game. You can also manually check for updates using the "check for Updates" button in the main settings area. Click on the gear shaped icon. Click on the wrench icon.
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If the software is not recognizing the doll is being plugged in try the following.
- Exit the software
- Unplug the Doll
- Plug doll back in.
- Start the software.
If the doll is still not recognized try these 2 steps.
- Change the batteries.
- Press the reset button above the dolls USB port
If you are still having problems, contact Customer Service at 1-888-892-6123.
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The UCreate™ Music Mixer does not come with a CD. Just connect the the UCreate™ Music Mixer via a USB when you computer is connected to the internet.
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Viewing the Knows Your Name software at 800x600 screen resolutions may restrict the display of help text on the screen. Change to 1024x768 screen resolution or higher to have a full view of the help text.
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It is printed on the back of the booklet. It is 12 characters long and is located on a rectangular box in the upper left corner of the back cover. The key is unique and can only be used to register one Ucreate Games and Artimation unit.
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Each Read With Me™ software disc includes 100 random activities and interactive questions.
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The personalized choice (i.e. Favorite foods, songs, animals, etc.) are not the same for all three of the characters. The choices in each program will be specific to the characters "personality" and the information to include these choices has come from the Licensors.
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No. The setup of your controller is only required one time for each DVD player with which you are using your Read With Me™ controller. If you have correctly setup your controller with the software that was included with your Read With Me™ controller, the controller should work with the separately sold software titles.
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Barbie Girl™ will still work as a digital music player. But if you want to access any of the special items on BarbieGirls.com or become Best Friends with another user, you will need to register your Barbie Girl™ using the Barbie Girl™ software.
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Washing instructions can typically be found on the care label attached to the pad assembly or toward the end of each product manual.
Product manuals can be found online, by clicking here.
1. Enter the product number or toy name, or search by using the keywords below. Then click "Go."
2. Identify your product from the list of results.
3. Click on the product image, and follow the link to download the manual.
All our baby gear has a product number listed in small print near where the Fisher-Price® or Mattel information is stamped. It can usually be found above the barcode on the packaging and instructions, on the fabric tag, or etched into the product itself.
Our product manuals are available in Adobe® Acrobat® format (PDF). If you don’t have the free viewing software, Adobe® Reader®, this link will take you to their website for assistance.
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Battery requirements can be found inside the battery compartment itself or toward the beginning of each product manual.
1. Enter the product number or toy name, or search by using the keywords below. Then click "Go."
2. Identify your product from the list of results.
3. Click on the product image, and follow the link to download the manual.
Product numbers are listed on baby gear products in small print right near where the Fisher-Price® or Mattel® information is stamped.
All our baby gear has a product number listed in small print near where the Fisher-Price® or Mattel information is stamped. It can usually be found above the barcode on the packaging and instructions, on the fabric tag, or etched into the product itself.
Our product manuals are available in Adobe® Acrobat® format (PDF). If you don’t have the free viewing software, Adobe® Reader®, this link will take you to their website for assistance.
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Some of the updates are large; if the Internet connection is lost during the update then the software may fail to download all of the required files. We recommend connecting the PC directly to the modem. Wireless is not suggested.
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Follow these steps:
Internet Explorer 6;
- Select Tools.
- Then Internet Options
- Select Advanced from the menu.
Internet Explorer 7:
- Press the "ALT" key to reveal the tool bar and menus.
- Select Tools.
- Then Internet Options.
- Then Advanced from the menu.
In the advanced options select the following:
- Disable Script Debugging (Internet Explorer)
- Disable Script Debugging (Other)
Click ok, reboot the computer and check to see if the problem has been resolved.
If this does not address the issue you may need will need to run Microsoft® update and make sure you check the "Software Updates" that are available, not just the critical updates. Download and install ALL updates relating to the .NET Frame work.
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When updating from the initial CD, the software will auto-check and provide first download. Once this download occurs, you will be asked to register your product using the software account key located on the back of your booklet. The game will then check again for final updates that will provide the most improved version. If you choose not to do the second update, the version you will play is an older version (missing some of the game features and improvements).
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Product manuals can be found online, by clicking here.
1. Enter the product number or toy name, or search by using the key words below. Then click "Go."
2. Identify your product from the list of results.
3. Click on the product image and follow the link to download the manual.
All our baby gear has a product number listed in small print near where the Fisher-Price® or Mattel information is stamped. It can usually be found above the barcode on the packaging and instructions, on the fabric tag, or etched into the product itself.
Our product manuals are available in Adobe® Acrobat® format (PDF). If you don’t have the free viewing software, Adobe® Reader®, this link will take you to their website for assistance.
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IMPORTANT, PLEASE READ THIS SECTION FIRST:
The instructions below are only intended for users of Version 3.0 or higher. If you have are using Version 2.0 or lower, please note that the product has moved, and the same app is now available as Thomas & Friends: Engine Activity Fun -- please download the new version here: https://itunes.apple.com/us/app/thomas-friends-engine-activity/id623385416?ls=1&mt=8.
For Version 3.0 or higher users ONLY:
If you have purchased a new device or restored the software on an older device, you may need to restore your Thomas & Friends Engine Activities packs. Here are instructions to help you:
- 1. Launch Device
- 2. Tap on Settings
- 3. Scroll to Apps Section
- 4. Click on Activities (with the Thomas Icon)
- 5. Slide the option for Restore Previous Purchases On The Next Launch to On
- 6. Restart your device
- 7. Launch Engine Activities
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Download and install the Dora Links Software from www.doralinks.com. Once you've created a username and password, use your Explorer Girls code to unlock a game or activity.
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Your finger needs to be touching the black strip on the lever. Don’t tap the lever too gently. Make sure you pull the lever all the way down. Hold it in place for a second to ensure that it registers.
If you have an iPhone 5 or 5c, make sure you are using the adapter.
If none of those solutions work, launch a VR experience then remove your smartphone and tap the gear icon at the bottom of the screen. Follow the prompts to configure your viewer (you may be required to download the Google Cardboard app). Follow the prompts to scan the QR code inside your viewer or use the QR code below.
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The Preview Reel allows you to access the sample content of the View-Master® VR Experience Packs. Simply download any View-Master® app and select PREVIEW REEL when prompted to get a free demo of the full experience.
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Try the following:
· Check to be sure that the computer/login has administrator privileges.
· Make sure your firewall or antivirus settings allow for file downloads.
· Consult the Help section of the download site.
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To initially configure Hello Barbie™, please follow the steps below:
- Download the Companion App for your device from: https://toytalk.com/product/hello-barbie/
- Ensure your Hello Barbie™ doll is plugged in and is charging. For best results, we recommend that Hello Barbie™ be as close to your Internet router as possible.
- Open the Companion App and follow the outlined step to create your Toy Talk account
- Follow the in-app steps to configure your WiFi network
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Click the link below and follow these instructions to update your Tech Touch Lightning McQueen.
https://service.mattel.com/us/Docs/Tech_Touch_Lightning_McQueen_Unlock.exe
- Click the "Download App" button to download the update to your PC.
- Click "Save" to save the app.
- Tech_Touch_Lightning_McQueen.zip will download to your Downloads folder. Double click this file.
- Click to “Run” the app if prompted by your Internet browser.
- A window may open, saying: “Windows protected your PC.” If you see this window, click “More Info”, then "Run Anyway,"
- The app should open.
- Make sure Tech Touch Lightening McQueen has batteries installed.
- Connect Tech Touch Lightning McQueen to PC with included USB cable.
- Press Tech Touch Lightning McQueen’s button to power him on. A USB symbol should appear.
- Click the “Update” button in app. Keep Tech Touch Lightning McQueen plugged in.
- When “Update Completed!” appears, exit the app.
- Unplug Tech Touch Lightning McQueen. Enjoy three (3) new race tracks from Cars 3 -- Midnight Run, Willy’s Butte, & Victory Lap!
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Please restart the Smart Remote programming process, and retest the controller. If this method is unsuccessful, please check the latest DVD code list to find the proper code for your DVD player. The latest code listing can be found at www.service.fisher-price.com. Also, if you do not have your quick setup sheet, you can download it at www.service.fisher-price.com. Please try setting up your Read With Me™ again using this Smart Remote method and quick setup sheet.
Here are some tips that may help you during the quick setup: Make sure you are using fresh alkaline batteries inside your Read With Me™ controller.
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If you have followed the instructions on the quick setup sheet and your Read With Me ™ controller is still not working with your DVD player, try the setup again from the beginning.
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It is possible that one of the signals did not register when pressed on your DVD player’s remote.
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When pressing the numbers on your DVD remote be sure to wait for the audio prompt to finish and the LED on the Read With Me™ controller turns on.
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Hold down the Control, Alt, and Delete keys on your keyboard at the same Select the “Task Manager” and select UCreate Music end task. Restart the software.
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The device comes with a single registration code for one account. You may use a computer with a trial account in place of a device. The trial accounts are active for 90 days, at which time you will need to register the trial account or create a new trial account with a new name and password. There is no need to reinstall the software to add an addition trial account. You may wish to do this in cases where different account holders are using the same computer.
Once the accounts are set up, start the software on the PC with the USB antenna attached. The Registered user can log in using the handheld. The second user can log in using the software. This does not necessarily have to be the same computer; any Internet-ready computer can serve in place of a device so long as it has the software installed and is connected to the Internet.
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IMPORTANT, PLEASE READ THIS SECTION FIRST:
The instructions below are only intended for users of Version 3.0 or higher. If you have are using Version 2.0 or lower, please note that the product has moved, and the same app is now available as Thomas & Friends: Engine Activity Fun -- please download the new version here: https://itunes.apple.com/us/app/thomas-friends-engine-activity/id623385416?ls=1&mt=8.
For Version 3.0 or higher users ONLY:
As you continue to purchase packs, you will unlock cards for your match card collection. To see which cards you already have, go to the match game and tap the Thomas icon in the bottom right corner of the screen. From here, you can view and interact with your cards, or purchase more for your collection!
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- Print the above Preview Reel AR tag image (at 100% scale for best viewing).
- Download any free View-Master® app.
- Make sure the app is running and your mobile device is inserted into your viewer of choice (note: viewer must allow camera pass-through).
- Place the printed Preview Reel on a flat surface.
- Look through your viewer at the reel from a distance of 10 inches or less.
- Digital icons will appear above the reel.
- Select which experience you want to explore by looking at the appropriate AR icon and pulling the lever.
- Enjoy and preview other View-Master® experiences!
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We currently anticipate a download time of approx 2 minutes per update, and then about 1 minute for the installation. If a consumer is updating the game for the first time from the CD, it will require 2 updates, one to reach the registration screen level, and then one final update to the most current version of the game.
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You need to register and update software to receive all four games and ability to use the camera. Load CD and make sure you have an internet connection. Game will automatically check for updates.
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Hold down the Control, Alt, and Delete keys on your keyboard at the same Select the “Task Manager” and select UCreate Games end task. Restart the software.
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Check all the connections to make sure they’re tight. Also make sure the Barbie Girl™ USB connector is popped all the way out of the device. If it is, plug it firmly into the docking station. Then be sure to plug the USB cable firmly into a USB port on your computer.
If the device is still not recognized, plug the docking station into a different USB port. Remember…the Barbie Girl™ device software only works on a PC computer. Your Barbie Girl™ is not Mac compatible. Ask a grownup for help if you need it!
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The Camera/Printer busy error appears when there is a communication error between the printer and the computer. To correct this issue:
- Close the software
- Open Control Panel
- Open the Printers & Faxes
- Double-click the Mattel Barbie Doll’D Up Nails Printer
- Delete any nail prints that are in the queue
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From your iPad home screen, open the App Store, and download the latest version of Angry Birds HD or Angry Birds HD Free.
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Yes, one user would use the handheld(s) and the second user could use the software installed on the PC.
Once the software is installed, simply select “Create New User” from the file menu and fill out the form. If you do not have a registration code, you may leave this field blank. This creates a trial account which will be active for 90 days.
If you are using a trial account, you may create a new account near the end of the trial period. The new account name should be shared with your friends, so that they may add your new account to their friends list. The original account will lock after the 90 period and after 6 months the locked account will be deleted.
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If you have many Internet-connected computers, you may wish to install the software on each of computer. On the first computer, you will need to create an account by entering the User Name, Password, select the security question and enter an answer plus the registration code. On the second computer, you will need to install the software to log in. On the second computer, you will not need to register.
Once this process is complete, your device will offer options to select any computer within range. If you own only one device, you will need to move the USB antenna to the desired computer.
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IMPORTANT, PLEASE READ THIS SECTION FIRST:
The instructions below are only intended for users of Version 3.0 or higher. If you have are using Version 2.0 or lower, please note that the product has moved, and the same app is now available as Thomas & Friends: Engine Activity Fun -- please download the new version here: https://itunes.apple.com/us/app/thomas-friends-engine-activity/id623385416?ls=1&mt=8.
For Version 3.0 or higher users ONLY:
Because Engine Activities is universal, you should be able to run all purchased packs on iPad and iPhone, without needing to buy them again. To access an already purchased pack on a different device, simply tap the “Buy” icon on the second device. The app will recognize that you already own those activities, and you will be prompted to begin the download free of charge.
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Please see booklet notes (make sure software is updated for camera function, don't obstruct code, make sure page is in recess on desktop). If code still is not recognized, return to the main menu, remove the booklet for several seconds, and then replace the activity page to try again. If this fails, please exit the game and restart.
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Many pens will work with Ucreate games. Pens should have a wide tip (approximately 1/8" wide) and make a consistent line (no dry marks) for best results. Be sure to mark the small boxes on each sheet as indicated. The small boxes help the software make sure your new pens are OK. If there is a problem, the software will display and error message (ex: you pen colors are too similar, try another color).
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Software needs to be updated. For software updates, register your product using the software code appearing on the back of the interactive booklet. Follow the instructions on-screen to check for updates. Make sure your video driver is up-to-date. (Check your computer or hardware manufacturer’s website for driver updates.) Confirm your computer meets minimum system requirements and your internet connection is OK.
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The following steps will assist you in downloading an instructional video that, provides helpful tips on positioning your finger correctly.
- Download the video
- Click Save
- Save File to your Desktop
- When the download completes click Open
- Extract the video to your Desktop
- Locate the file on your Desktop and double-click on the video file to watch
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When you choose to download and print instructions for InteracTV in Adobe Reader, you must click on the drop down for page scaling to make it fit the paper.
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The product allows up to four device users in a single household. These devices may be installed on a single computer or many computers.
Please remember, the device requires the software, an account, a USB port and an Internet connection on the computer.
Each user needs to create an account and add the other users to their friends list. Remember, once a registration code is used to set up an account, the code cannot be re-used. For this reason we suggest that you write down the account name, password and registration code for each account and store them in a safe place.
Create accounts one by one, entering the User Name, Password, select the security question and enter an answer plus a registration code if any. You will need an active Internet connection to complete this process. Once connected, your account is registered. If you know the names of other accounts, you may add them to your friends list now.
Log off of the account and repeat the process to create addition accounts.
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Direct X is Microsoft software that is required for Ucreate to function.
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Open the View-Master® VR viewer and re-center your device. If your view is still blurry or is showing double images, remove your smartphone and tap the gear icon at the bottom of the screen. Follow the prompts to configure your viewer (you may be required to download the Google Cardboard app). Follow the prompts to scan the QR code inside your viewer or use the QR code below.
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Make sure you have an internet connection. Download can take several minutes. Install Direct X when prompted (Ucreate requires the Direct X installation to function)
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The Camera/Printer has failed error appears when there is a communication error between the printer and the computer. To correct this issue:
- Close the software
- Unplug and re-plug in the power cord and USB
- Wait for the printer to turn on
- Restart the software
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