We’re sorry, but we don't have a program that offers parents Fisher-Price® products, Mattel® products, or coupons. Our website has a ton of helpful hints and great information for parents, though!
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We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.
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To see our full line of bassinets and play yards, please visit fisher-price.com.
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https://qservice.corp.mattel.com/us/Docs/
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Our monitors should only be used with Fisher-Price wall adapters to ensure the safety of the monitor.
Adapters should only be replaced with an original Fisher-Price wall adapter. If you need to purchase an adapter, please visit our online store.
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In order to have Secret B Chat™ with friends, you must become best friends on BarbieGirls.com. In order to become best friends, you must connect your Barbie Girl™ to each other’s computers and both receive parental approval to use that feature on the site. In the meantime, you can still have a B Chat™!
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https://qservice.corp.mattel.com/us/Docs/
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https://qservice.corp.mattel.com/us/Docs/
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To see our full line of bathtubs and potty chairs, please visit fisher-price.com.
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https://qservice.corp.mattel.com/us/Docs/
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A. We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.
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https://qservice.corp.mattel.com/us/Docs/
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Ucreate project files can only be shared with other Ucreate owners. Please see the steps above for exporting, e-mailing, and then importing Ucreate files.
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If you want to race your friends, you can join a race hosted by a friend or host your own race for them to join. See how do I race with other HWRC Members to get started.
You can also issue Beat That Challenges to a friend or accept a challenge issued by one of your buddies. See How to use Beat That! Challenges to get started.
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You may use your SpaceSaver High Chair in the upright position only by children capable of sitting up unassisted; 50 pounds maximum.
Use the restraint system until your child is able to get in and out of the product unassisted (about 2 ½ years old).
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Click here to see the instructions on how to perform a hard factory reset on your tablet.
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Your friend must be in her room in order for anyone to visit. And she can only have 5 people, plus her, in her room. Here are some reasons why your friend’s room might not be available: your friend is not in her room; her room already has 5 guests, plus her; her room is locked and no one can come in; her room is set to “knock first” and she isn’t letting more people in.
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You can use your bouncer from birth until your child is able to sit up unassisted. 25 pounds is the maximum weight limit.
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You may use your cradle swing from birth until the child becomes active and can climb out of the swing; 25 pounds maximum.
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We'd like to let you know that there have been some design changes made to the Imaginext® DC Super Friends™ Batcave. The gray door located on the front upper portion of the Imaginext® DC Super Friends™ Batcave and telescope base was removed from the product and a rounded end has been added to the telescope. The rounded end will fit into one of the two hex fittings that have been added to the purple platform.
In order to lower the telescope in the elevator, you will need to put the ball on the bottom of the telescope into the raised hexagon opening and have the telescope facing forward. Tip it back and the elevator will now lower.
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You may use your High Chair in the upright position only with a child who has enough upper body control to sit up unassisted; 50 pounds maximum.
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The Imaginext® DC Super Friends™ RC Transforming Bat Bot’s remote is shipped without batteries, so please be sure to place two AAA batteries into the remote. Also, there is a clear plastic packaging tab that is attached to the outer leg of the non-battery leg of the robot. The tab should come out of the leg when removed from the box; however, it’s possible that a piece of the plastic remained in the slot on the leg. Please check the slot, which is located behind the front wheel. If you see clear plastic protruding from the slot, carefully remove it with tweezers, and turn the toy off and on again. This should clear the slot and make the toy function as it normally should.
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There are a few things you can try to make Cranky, your remote and/or Flynn start working together:
- Please make sure you have EIGHT fresh, alkaline batteries in the product.
- If one battery brand is not working for you, we suggest you try another as different brands have different connectivity points.
- We have found batteries that are rechargeable do not work as well with this product.
- Please make sure you have turned on BOTH switches. 1 switch is located on the remote and 1 is on the crane itself.
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No. The setup of your controller is only required one time for each DVD player with which you are using your Read With Me™ controller. If you have correctly setup your controller with the software that was included with your Read With Me™ controller, the controller should work with the separately sold software titles.
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https://qservice.corp.mattel.com/us/Docs/
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https://qservice.corp.mattel.com/us/Docs/>A. We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.
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In swing mode, you can use your Take-Along Swing until your child becomes active and can climb out of the swing. The maximum weight limit is 25 pounds.
In infant seat mode, you may use your Take-Along Seat until your child is able to sit up unassisted. In this case, 25 pounds is also the maximum weight limit.
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https://qservice.corp.mattel.com/us/Docs/>
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https://qservice.corp.mattel.com/us/Docs/
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After the game has finished (or when prompted to save) select the export option from the menu. The program will then display the location that the file will be saved to on your computer (C: \ Documents and Settings \ My Documents \ Ucreate). The project file will be saved with an extension based on the game type (name.pz = puzzle file, name.mua = mash-up, name.bd = ball drop, name.pb = pinball). Next, attach this file to an e-mail and send it to your friend. Your friend can then import the file to their Ucreate game to play the file. See steps above for importing a file. Note: they will need a UCreate unit to view and play the files.
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Find A Friend:
You can find friends using their e-mail address or their HWRC username. Enter the e-mail address or username of your friend, then click the SEARCH NOW button.
You can select the name of your friend and add him as a buddy by clicking the '+Buddy' button.
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You may use your Booster Seat with a child who has enough upper body control to sit up unassisted; 45 pounds maximum.
Use the restraint system until your child is able to get in and out of the product unassisted (about 2 ½ years old).
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Click here for instructions on how to clear app data on your tablet.
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You can use your bouncer from birth until your child is able to sit up unassisted. The maximum weight limit is 25 pounds.
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You may use your Take-Along swing from birth until the child becomes active and can climb out of the swing; 25 pounds maximum.
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https://qservice.corp.mattel.com/us/Docs/>A. We
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A full listing of our high chairs and booster seats are available on Fisher-Price.com.
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Thomas & Friends™ Trackmaster™ batteries Detailed instructions for changing can be found on our service website.
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In swing mode, you may use your Swing to High Chair until the child becomes active and can climb out of the swing; 25 pounds maximum.
In high chair mode, you may use your Swing to High Chair in the upright position only by children capable of sitting up unassisted; 50 pounds maximum. Use the restraint system until your child is able to get in and out of the product unassisted (about 2 ½ years old).
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Yes, all Fisher-Price products can be sent through an x-ray machine.
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No. The setup of your controller is required only one time for each DVD player with which you are using your InteracTV controller. If you have correctly setup your controller with the software that was included with your InteracTV controller, the controller should work with the separately sold software titles.
InteracTV™ is a mark of Beep Telecommunications and computing, L.L.C. Used under license.
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Yes, all Fisher-Price®
high chairs, booster seats, rockers, swings, activity centers, bassinets, play
yards, sleepers, and infant bath tubs are JPMA certified.
You can click here to visit the JPMA website
for more information.
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Yes, one user would use the handheld(s) and the second user could use the software installed on the PC.
Once the software is installed, simply select “Create New User” from the file menu and fill out the form. If you do not have a registration code, you may leave this field blank. This creates a trial account which will be active for 90 days.
If you are using a trial account, you may create a new account near the end of the trial period. The new account name should be shared with your friends, so that they may add your new account to their friends list. The original account will lock after the 90 period and after 6 months the locked account will be deleted.
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There is a quick and easy way to verify that your product is JPMA certified. Just click here, and select the type of product you have. If Fisher-Price® is listed, all of our products in that category are JPMA certified. For example, if you select “High Chair” in the drop-down menu, you’ll see our name. This indicates that our high chairs are JPMA certified.
All products that are JPMA certified have a certification seal right on them. This seal verifies that the product has undergone independent laboratory testing to make sure it meets state, federal, and applicable ASTM standards. Every manufacturer that participates in the JPMA Certification Program is held to the highest standards and must meet or exceed those standards on every product. For us, the JPMA seal symbolizes our commitment to safety and quality.
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If you feel your swing is too fast, please try the following trouble-shooting techniques:
• Try a lower speed setting • If the low setting provides too much swinging motion for the child, try placing one end of a blanket underneath the child and let the other end of the blanket drape down while swinging. • If all of these techniques prove unsuccessful, please contact one of our Fisher-Price® Baby Gear representatives.
Remember, the lighter the child is in the swing, the higher the swing can swing and the faster it will seem.
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The talking figure reading platform in the Sofia the First Magical Talking Castle recognizes that
Prince James, King Roland, Queen Miranda, or her friends are on the platform, and reacts by Sofia speaking to them or about them in her own voice or with trumpet sounds. Sofia, Clover and Amber are the only characters who prompt their own voices when placed on the talking platform.
The castle will only give the correct responses when using a figure that has a colored shape on its
base. An incorrect response can also occur if it is being used in a brightly lit room or direct sunlight or the figures are placed on or removed from the special base too quickly.
The figures must be placed on the special base for a full second to work properly. If you continue to receive incorrect responses from figure reading platforms, Please contact our Consumer Relations team so they can
help.
Live chat, phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find
our contact information here http://bit.ly/qarFdw.
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Fisher-Price takes great pride in the Wooden Railway line of products and accessories that we produce and quality is very important to us. We thought it would be helpful to let you know that we include a small amount of plastic on some of our wooden products to further ensure their improved strength.
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Please note that this product needs two sets of batteries, and there are two separate battery boxes. One battery box operates the swing feature and needs 4 “C” batteries. The other battery box operates the vibration feature and requires 1 “D” battery.
If you've already changed the batteries and the swing is still not working, please contact one of our Fisher-Price® baby gear representatives by email or phone at 1-800-432-5437.
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No, trial accounts cannot be extended beyond the 90 days. Trial accounts can be converted to registered accounts by purchasing a device and using the new registration code included.
If you are using a trial account, you may create a new account near the end of the trial period. The new account name should be shared with your friends, so that they may add your new account to their friends list. The original account will lock after the 90 period and after 6 months the locked account will be deleted.
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The talking platform in the castle recognizes that Prince James, King Roland, Queen Miranda, or her friends are on the platform, and reacts by Sofia speaking to them or about them in her voice or reacts with trumpet sounds. Sofia, Clover, and Amber are the only characters who prompt their own voices when placed on the platform.
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The following car seats are compatible with the J6669/L5344 Stand 'n Ride Stroller:
- Graco SnugRide
- Graco Infant Safe Seat
- Britax Companion Infant Car Seat
- Fisher-Price Safe Voyage Infant Car Seat
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Washing instructions can typically be found on the care label attached to the pad assembly or toward the end of each product manual.
Product manuals can be found online, by clicking here.
1. Enter the product number or toy name, or search by using the keywords below. Then click "Go."
2. Identify your product from the list of results.
3. Click on the product image, and follow the link to download the manual.
All our baby gear has a product number listed in small print near where the Fisher-Price® or Mattel information is stamped. It can usually be found above the barcode on the packaging and instructions, on the fabric tag, or etched into the product itself.
Our product manuals are available in Adobe® Acrobat® format (PDF). If you don’t have the free viewing software, Adobe® Reader®, this link will take you to their website for assistance.
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The product allows up to four device users in a single household. These devices may be installed on a single computer or many computers.
Please remember, the device requires the software, an account, a USB port and an Internet connection on the computer.
Each user needs to create an account and add the other users to their friends list. Remember, once a registration code is used to set up an account, the code cannot be re-used. For this reason we suggest that you write down the account name, password and registration code for each account and store them in a safe place.
Create accounts one by one, entering the User Name, Password, select the security question and enter an answer plus a registration code if any. You will need an active Internet connection to complete this process. Once connected, your account is registered. If you know the names of other accounts, you may add them to your friends list now.
Log off of the account and repeat the process to create addition accounts.
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Click here for the assembly video.
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Thank
you for your interest in becoming a toy tester! We test new products all
the time, so we need our toy testers to live close to our Play Lab in East
Aurora, NY, or our Imagination Center in El Segundo, CA, so they can be called
in on short notice.
If
your little one is five or younger, and you both live within 50 miles of
Fisher-Price in East Aurora, NY, please visit our website at https://www.fpcastandplaycrew.com.
Once there, just fill out the form to register. If you have any questions about
the Play Lab, you can jump to our FAQ section by clicking here: https://www.fpcastandplaycrew.com.
If you and your family are interested in testing toys or participating in focus groups, and you reside in the United Sates, you can learn more on our website, and register your family for future opportunities: Mattel Imagination Center, El Segundo, CA.
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While we don’t have historical information, pictures, or resale value information here, you can find a wealth of information online.
For Fisher-Price products, you might also want to check out the book, Fisher-Price: Historical, Rarity, and Value Guide, 1931-Present, Updated 3rd Edition.
For Hot Wheels, you can also log on to www.hotwheelscollectors.com. At the top, click on “Forums” to connect to other Hot Wheels collectors who might be able to help you out.
For Barbie, you can find a ton of articles and stories on our blog at www.barbie.com that will give you an inside look at our dolls. There, you can also connect with other collectors who might be able to help you out. If you click on “Signature” at the top, then “Get Involved,” it will take you to a page where you can find Collector Clubs in your area.
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There are a lot of different trophies awarded to racers by the Hot Wheels Racing Ciruit™, each for a different reason. Here are the trophies you can win, along with the keys to winning them! Champion:
- Master the track by coming in first to unlock the Champion Trophy!
Brawler:
- Do the most damage in a single race and unlock the Brawler Trophy!
Collector:
- Grab all three coins in a race and unlock the Collector Trophy!
Pacifist:
- Win a race without using your weapons and earn the Pacifist Trophy!
Hide and Seek:
- Find the hidden trophy on the racetrack and win the Hide and Seek Trophy!
Beat That! :
- Accept a Beat That Challenge and win the race to unlock the Beat That Trophy!
Beat That II :
- Challenge a friend to a Beat That Challenge and win and you'll unlock the Beat That II Trophy!
Mystery:
- Obviously, this one is a mystery. We're not telling!
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Product manuals can be found online, by clicking here.
1. Enter the product number or toy name, or search by using the key words below. Then click "Go."
2. Identify your product from the list of results.
3. Click on the product image and follow the link to download the manual.
All our baby gear has a product number listed in small print near where the Fisher-Price® or Mattel information is stamped. It can usually be found above the barcode on the packaging and instructions, on the fabric tag, or etched into the product itself.
Our product manuals are available in Adobe® Acrobat® format (PDF). If you don’t have the free viewing software, Adobe® Reader®, this link will take you to their website for assistance.
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Barbie Girl™ will still work as a digital music player. But if you want to access any of the special items on BarbieGirls.com or become Best Friends with another user, you will need to register your Barbie Girl™ using the Barbie Girl™ software.
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Battery requirements can be found inside the battery compartment itself or toward the beginning of each product manual.
1. Enter the product number or toy name, or search by using the keywords below. Then click "Go."
2. Identify your product from the list of results. 3. Click on the product image, and follow the link to download the manual.
Product numbers are listed on baby gear products in small print right near where the Fisher-Price® or Mattel® information is stamped.
All our baby gear has a product number listed in small print near where the Fisher-Price® or Mattel information is stamped. It can usually be found above the barcode on the packaging and instructions, on the fabric tag, or etched into the product itself.
Our product manuals are available in Adobe® Acrobat® format (PDF). If you don’t have the free viewing software, Adobe® Reader®, this link will take you to their website for assistance.
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Our helpful Assembly and Set-up Video walks you through everything you need to know to get your little cyclist spinning. You can view the video on our website — scroll down the page for that and other helpful video tips!
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While we don’t have coupon offers available, you can still visit our website and use the “Find at Retail” button to track down all the toys and gear on your list. Once you’ve located a store near you, you might want to check local listings to see if they have any sales or coupon offers.
You also won’t want to miss out on becoming part of our online family. As a member of the family, you’ll receive our newsletter, which includes the latest updates about our brand, events, and products.
Sign up on our websites at:
https://shop.mattel.com/shop
https://www.fisher-price.com/en_US/index.html (US)
http://www.fisher-price.com/en_CA/index.html (Canada)
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Apptivity is currently only compatible with iPad, iPad 2 and the new iPad. Some Fisher-Price Apptivity items are compatible with iPhone or iPod Touch. Be sure to check toy packaging to see which devices are compatible for your specific toy.
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Click here for the assembly video.
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Please restart the Smart Remote programming process, and retest the controller. If this method is unsuccessful, please check the latest DVD code list to find the proper code for your DVD player. The latest code listing can be found at www.service.fisher-price.com. Also, if you do not have your quick setup sheet, you can download it at www.service.fisher-price.com. Please try setting up your Read With Me™ again using this Smart Remote method and quick setup sheet.
Here are some tips that may help you during the quick setup: Make sure you are using fresh alkaline batteries inside your Read With Me™ controller.
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If you have followed the instructions on the quick setup sheet and your Read With Me ™ controller is still not working with your DVD player, try the setup again from the beginning.
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It is possible that one of the signals did not register when pressed on your DVD player’s remote.
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When pressing the numbers on your DVD remote be sure to wait for the audio prompt to finish and the LED on the Read With Me™ controller turns on.
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Thanks for your interest in partnering with Mattel — it’s definitely an exciting opportunity for both of us!
If you are located in the US or Canada, your network of preferred wholesalers can assist you with getting started. Please visit our website, www.mattelpartners.com, and click on “Join Us” to view the contact details for our current preferred wholesalers. If you have additional questions, that site also contains a link to email our Mattel/Fisher-Price Toymaster.
If you are located outside the US or Canada, please visit our international contact page to reach out to your local team.
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If your DVD player is not responding to your Read With Me™ controller please try the following:
- Make sure you have setup Read With Me™ controller correctly. The quick setup sheet can be found at www.service.fisher-price.com and the latest list of codes can be found at www.service.fisher-price.com
- Try moving your Read With Me™ controller closer to the TV.
- Replace the batteries on your Read With Me™ controller.
- Make sure your Read With Me™ controller is pointed directly at your DVD player.
- Always be sure your hand and the activity card are not covering the red window on the front of the Read With Me™ controller when pressing a button to respond to an activity.
- Make sure there are no large objects between your Read With Me™ controller and your DVD player. Large objects can block the signal between your controller and DVD player.
- Double check that the 3-position memory switch on the underside of your Read With Me™ controller is in the proper position. Refer to your Read With Me™ User’s Manual for instructions on how to use the 3-position memory switch.
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IMPORTANT, PLEASE READ THIS SECTION FIRST: The instructions below are only intended for users of Version 3.0 or higher. If you have are using Version 2.0 or lower, please note that the product has moved, and the same app is now available as Thomas & Friends: Engine Activity Fun -- please download the new version here: https://itunes.apple.com/us/app/thomas-friends-engine-activity/id623385416?ls=1&mt=8.
For Version 3.0 or higher users ONLY: As you continue to purchase packs, you will unlock cards for your match card collection. To see which cards you already have, go to the match game and tap the Thomas icon in the bottom right corner of the screen. From here, you can view and interact with your cards, or purchase more for your collection!
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IMPORTANT, PLEASE READ THIS SECTION FIRST: The instructions below are only intended for users of Version 3.0 or higher. If you have are using Version 2.0 or lower, please note that the product has moved, and the same app is now available as Thomas & Friends: Engine Activity Fun -- please download the new version here: https://itunes.apple.com/us/app/thomas-friends-engine-activity/id623385416?ls=1&mt=8.
For Version 3.0 or higher users ONLY: Because Engine Activities is universal, you should be able to run all purchased packs on iPad and iPhone, without needing to buy them again. To access an already purchased pack on a different device, simply tap the “Buy” icon on the second device. The app will recognize that you already own those activities, and you will be prompted to begin the download free of charge.
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IMPORTANT, PLEASE READ THIS SECTION FIRST: The instructions below are only intended for users of Version 3.0 or higher. If you have are using Version 2.0 or lower, please note that the product has moved, and the same app is now available as Thomas & Friends: Engine Activity Fun -- please download the new version here: https://itunes.apple.com/us/app/thomas-friends-engine-activity/id623385416?ls=1&mt=8.
For Version 3.0 or higher users ONLY: If you have purchased a new device or restored the software on an older device, you may need to restore your Thomas & Friends Engine Activities packs. Here are instructions to help you:
- 1. Launch Device
- 2. Tap on Settings
- 3. Scroll to Apps Section
- 4. Click on Activities (with the Thomas Icon)
- 5. Slide the option for Restore Previous Purchases On The Next Launch to On
- 6. Restart your device
- 7. Launch Engine Activities
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