We’re sorry, but we don't have a program that offers parents Fisher-Price® products, Mattel® products, or coupons. Our website has a ton of helpful hints and great information for parents, though!
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https://qservice.corp.mattel.com/us/Docs/
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https://qservice.corp.mattel.com/us/Docs/
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A. We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.
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https://qservice.corp.mattel.com/us/Docs/
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You can use your bouncer from birth until your child is able to sit up unassisted. 25 pounds is the maximum weight limit.
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You may use your cradle swing from birth until the child becomes active and can climb out of the swing; 25 pounds maximum.
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No. The setup of your controller is only required one time for each DVD player with which you are using your Read With Me™ controller. If you have correctly setup your controller with the software that was included with your Read With Me™ controller, the controller should work with the separately sold software titles.
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https://qservice.corp.mattel.com/us/Docs/
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https://qservice.corp.mattel.com/us/Docs/>A. We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.
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https://qservice.corp.mattel.com/us/Docs/
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You may use your Booster Seat with a child who has enough upper body control to sit up unassisted; 45 pounds maximum.
Use the restraint system until your child is able to get in and out of the product unassisted (about 2 ½ years old).
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Click here for instructions on how to clear app data on your tablet.
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You can use your bouncer from birth until your child is able to sit up unassisted. The maximum weight limit is 25 pounds.
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You may use your Take-Along swing from birth until the child becomes active and can climb out of the swing; 25 pounds maximum.
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You can purchase replacement cards and cases by contacting us at 888-892-6123, Monday through Friday, 9:00 AM to 6:00 PM EST.
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https://qservice.corp.mattel.com/us/Docs/>A. We
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A full listing of our high chairs and booster seats are available on Fisher-Price.com.
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In swing mode, you may use your Swing to High Chair until the child becomes active and can climb out of the swing; 25 pounds maximum.
In high chair mode, you may use your Swing to High Chair in the upright position only by children capable of sitting up unassisted; 50 pounds maximum. Use the restraint system until your child is able to get in and out of the product unassisted (about 2 ½ years old).
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We recommend using alkaline batteries with our products, as they are great for long-term use and help optimize performance. We don't recommend using Carbon-Zinc batteries. While Carbon-Zinc batteries may work well with low-power devices, they can drain after a short period of time and cause certain products to not function properly.
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To see our full line of bassinets and play yards, please visit fisher-price.com.
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Our monitors should only be used with Fisher-Price wall adapters to ensure the safety of the monitor.
Adapters should only be replaced with an original Fisher-Price wall adapter. If you need to purchase an adapter, please visit our online store.
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There are several things you can try:
- Always make sure you remove the activity card from your InteracTV controller slowly, wait a few seconds, and then insert an activity card.
- The red window on the front of your InteracTV controller should always be pointed directly at your DVD player.
- Always be sure your hand and the activity card are not covering the red window on the front of the InteracTV controller when you are removing and inserting the activity card. Covering up this red window can block the signal between your InteracTV controller and your DVD player.
- Make sure there are no large objects between your InteracTV controller and your DVD player because they can block the signal between your controller and DVD player.
InteracTV™ is a mark of Beep Telecommunications and Computing, L.L.C. Used under license.
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https://qservice.corp.mattel.com/us/Docs/
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To see our full line of bathtubs and potty chairs, please visit fisher-price.com.
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https://qservice.corp.mattel.com/us/Docs/
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You may use your SpaceSaver High Chair in the upright position only by children capable of sitting up unassisted; 50 pounds maximum.
Use the restraint system until your child is able to get in and out of the product unassisted (about 2 ½ years old).
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Click here to see the instructions on how to perform a hard factory reset on your tablet.
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You may use your High Chair in the upright position only with a child who has enough upper body control to sit up unassisted; 50 pounds maximum.
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Each Read With Me™ software disc includes 100 random activities and interactive questions.
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In swing mode, you can use your Take-Along Swing until your child becomes active and can climb out of the swing. The maximum weight limit is 25 pounds.
In infant seat mode, you may use your Take-Along Seat until your child is able to sit up unassisted. In this case, 25 pounds is also the maximum weight limit.
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https://qservice.corp.mattel.com/us/Docs/>
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Yes, all Fisher-Price products can be sent through an x-ray machine.
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If you are stuck in an activity after repeated attempts to remove and insert an activity card, please place the activity card back into the InteracTV controller and wait for the next activity to appear on the screen. When the next activity appears on the screen, remove the card from your InteracTV controller. The menu screen should now appear on the screen. If the menu screen does not appear on your screen you need to restart the InteracTV DVD. Press stop on your DVD player and then press play to restart the DVD.
InteracTV™ is a mark of Beep Telecommunications and Computing, L.L.C. Used under license.
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No. The setup of your controller is required only one time for each DVD player with which you are using your InteracTV controller. If you have correctly setup your controller with the software that was included with your InteracTV controller, the controller should work with the separately sold software titles.
InteracTV™ is a mark of Beep Telecommunications and computing, L.L.C. Used under license.
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IMPORTANT, PLEASE READ THIS SECTION FIRST: The instructions below are only intended for users of Version 3.0 or higher. If you have are using Version 2.0 or lower, please note that the product has moved, and the same app is now available as Thomas & Friends: Engine Activity Fun -- please download the new version here: https://itunes.apple.com/us/app/thomas-friends-engine-activity/id623385416?ls=1&mt=8.
For Version 3.0 or higher users ONLY: If you have purchased a new device or restored the software on an older device, you may need to restore your Thomas & Friends Engine Activities packs. Here are instructions to help you:
- 1. Launch Device
- 2. Tap on Settings
- 3. Scroll to Apps Section
- 4. Click on Activities (with the Thomas Icon)
- 5. Slide the option for Restore Previous Purchases On The Next Launch to On
- 6. Restart your device
- 7. Launch Engine Activities
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Yes, all Fisher-Price®
high chairs, booster seats, rockers, swings, activity centers, bassinets, play
yards, sleepers, and infant bath tubs are JPMA certified.
You can click here to visit the JPMA website
for more information.
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If your DVD player is not responding to your Read With Me™ controller please try the following:
- Make sure you have setup Read With Me™ controller correctly. The quick setup sheet can be found at www.service.fisher-price.com and the latest list of codes can be found at www.service.fisher-price.com
- Try moving your Read With Me™ controller closer to the TV.
- Replace the batteries on your Read With Me™ controller.
- Make sure your Read With Me™ controller is pointed directly at your DVD player.
- Always be sure your hand and the activity card are not covering the red window on the front of the Read With Me™ controller when pressing a button to respond to an activity.
- Make sure there are no large objects between your Read With Me™ controller and your DVD player. Large objects can block the signal between your controller and DVD player.
- Double check that the 3-position memory switch on the underside of your Read With Me™ controller is in the proper position. Refer to your Read With Me™ User’s Manual for instructions on how to use the 3-position memory switch.
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Fisher-Price takes great pride in the Wooden Railway line of products and accessories that we produce and quality is very important to us. We thought it would be helpful to let you know that we include a small amount of plastic on some of our wooden products to further ensure their improved strength.
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Download and install the Dora Links Software from www.doralinks.com. Once you've created a username and password, use your Explorer Girls code to unlock a game or activity.
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Please note that this product needs two sets of batteries, and there are two separate battery boxes. One battery box operates the swing feature and needs 4 “C” batteries. The other battery box operates the vibration feature and requires 1 “D” battery.
If you've already changed the batteries and the swing is still not working, please contact one of our Fisher-Price® baby gear representatives by email or phone at 1-800-432-5437.
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Washing instructions can typically be found on the care label attached to the pad assembly or toward the end of each product manual.
Product manuals can be found online, by clicking here.
1. Enter the product number or toy name, or search by using the keywords below. Then click "Go."
2. Identify your product from the list of results.
3. Click on the product image, and follow the link to download the manual.
All our baby gear has a product number listed in small print near where the Fisher-Price® or Mattel information is stamped. It can usually be found above the barcode on the packaging and instructions, on the fabric tag, or etched into the product itself.
Our product manuals are available in Adobe® Acrobat® format (PDF). If you don’t have the free viewing software, Adobe® Reader®, this link will take you to their website for assistance.
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Make sure the game is fully updated to ensure the camera is working (you should see four active game options). Aim the camera at the stand. Place a booklet page under the camera and make sure it is aligned in the recess on the table. Make sure the coded area is not covered, marked on, or torn. The camera will see the code and then display a message on screen asking if you want to proceed to the new activity. Follow the instructions on the booklet page and on screen to complete the activity.
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Click here for the assembly video.
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While we don’t have historical information, pictures, or resale value information here, you can find a wealth of information online.
For Fisher-Price products, you might also want to check out the book, Fisher-Price: Historical, Rarity, and Value Guide, 1931-Present, Updated 3rd Edition.
For Hot Wheels, you can also log on to www.hotwheelscollectors.com. At the top, click on “Forums” to connect to other Hot Wheels collectors who might be able to help you out.
For Barbie, you can find a ton of articles and stories on our blog at www.barbie.com that will give you an inside look at our dolls. There, you can also connect with other collectors who might be able to help you out. If you click on “Signature” at the top, then “Get Involved,” it will take you to a page where you can find Collector Clubs in your area.
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Battery requirements can be found inside the battery compartment itself or toward the beginning of each product manual.
1. Enter the product number or toy name, or search by using the keywords below. Then click "Go."
2. Identify your product from the list of results. 3. Click on the product image, and follow the link to download the manual.
Product numbers are listed on baby gear products in small print right near where the Fisher-Price® or Mattel® information is stamped.
All our baby gear has a product number listed in small print near where the Fisher-Price® or Mattel information is stamped. It can usually be found above the barcode on the packaging and instructions, on the fabric tag, or etched into the product itself.
Our product manuals are available in Adobe® Acrobat® format (PDF). If you don’t have the free viewing software, Adobe® Reader®, this link will take you to their website for assistance.
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Please see booklet notes (make sure software is updated for camera function, don't obstruct code, make sure page is in recess on desktop). If code still is not recognized, return to the main menu, remove the booklet for several seconds, and then replace the activity page to try again. If this fails, please exit the game and restart.
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Apptivity is currently only compatible with iPad, iPad 2 and the new iPad. Some Fisher-Price Apptivity items are compatible with iPhone or iPod Touch. Be sure to check toy packaging to see which devices are compatible for your specific toy.
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Thanks for your interest in partnering with Mattel — it’s definitely an exciting opportunity for both of us!
If you are located in the US or Canada, your network of preferred wholesalers can assist you with getting started. Please visit our website, www.mattelpartners.com, and click on “Join Us” to view the contact details for our current preferred wholesalers. If you have additional questions, that site also contains a link to email our Mattel/Fisher-Price Toymaster.
If you are located outside the US or Canada, please visit our international contact page to reach out to your local team.
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If all codes in the instruction manual have been tried unsuccessfully or your brand of DVD player is not listed, it is possible that the code for your DVD player may still be in the controller. You may be able to find the code using the manual search method.
- Make sure the controller has good batteries and slide the 3 position memory switch on the back of the controller to the desired memory position.
- Insert the compilation DVD into the DVD player and turn on the DVD player and TV.
- Insert the programming card into the controller, the green light should blink twice.
- Point the controller at the DVD player and press the left arrow key.
- Continue to press the left arrow key at a 1 second interval. Be sure to watch to see if the power to the DVD player turns off.
- If the power to the DVD player turns off stop and remove the programming card. Turn the DVD player back on. Play the disk and allow the DVD footage to play through until it gets to the screen, which shows the 5 different activity cards.
- Insert the test card into the controller, the green light should blink twice.
- The DVD should skip to the test screen, if it does not remove the test card and re-insert the programming card and continue from step 5.
This process may take a while. If you press the left arrow button more than 300 times and the green light no longer blinks, it is possible that your DVD player's code is not supported by this version of the controller. Verify version and if new version includes more codes for their DVD player. If so, send a new controller. If no new codes have been added to their brand of DVD player, you will need to follow the service policy, return for voucher or refund.
If the test card skips to the footage, which resembles the test card then proceed with testing the controller. See Testing the unit section of your manual or quick set up instructions.
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If your DVD player is not responding to your InteracTV controller please try the following:
- Make sure you have set up your InteracTV controller correctly.
- Try moving your InteracTV controller closer to the TV.
- Replace the batteries on your InteracTV controller.
- Make sure your InteracTV controller is pointed directly at your DVD player.
- Always be sure your hand and the activity card are not covering the red window on the front of the InteracTV controller when removing and inserting an activity card.
- Make sure there are no large objects between your InteracTV controller and your DVD player. Large objects can block the signal between your controller and DVD player.
- When changing activity cards, always make sure you remove the activity card from your InteracTV controller slowly, wait a few seconds, and then insert another activity card.
- Double check that the 3-position memory switch on the underside of your InteracTV controller is in the proper position. Refer to your InteracTV User's Manual for instructions on how touse the 3-position memory switch.
InteracTV™ is a mark of Beep Telecommunications and Computing, L.L.C. Used under license.
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There is a quick and easy way to verify that your product is JPMA certified. Just click here, and select the type of product you have. If Fisher-Price® is listed, all of our products in that category are JPMA certified. For example, if you select “High Chair” in the drop-down menu, you’ll see our name. This indicates that our high chairs are JPMA certified.
All products that are JPMA certified have a certification seal right on them. This seal verifies that the product has undergone independent laboratory testing to make sure it meets state, federal, and applicable ASTM standards. Every manufacturer that participates in the JPMA Certification Program is held to the highest standards and must meet or exceed those standards on every product. For us, the JPMA seal symbolizes our commitment to safety and quality.
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If you feel your swing is too fast, please try the following trouble-shooting techniques:
• Try a lower speed setting • If the low setting provides too much swinging motion for the child, try placing one end of a blanket underneath the child and let the other end of the blanket drape down while swinging. • If all of these techniques prove unsuccessful, please contact one of our Fisher-Price® Baby Gear representatives.
Remember, the lighter the child is in the swing, the higher the swing can swing and the faster it will seem.
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Hello Barbie™ may occasionally encounter issues sending and receiving conversations. The issues may be based on signal strength, roaming, or Internet congestion. Usually the issues are brief and Hello Barbie™ will resume operation quickly. This can also occur when Hello Barbie™ has been in connection mode for along time or has timed out after a long period of inactivity. Turning Hello Barbie™ off and on again will enable the doll to resume normal activity.
This may also happen if Hello Barbie™ loses its WiFi connection. Please take the following steps:
- Close the Companion App
- Go to your devise's WiFi settings
- Reconnect to your WiFi network
In addition, you may get this message if Hello Barbie's batteries are low. If this is the case, please place Hello Barbie™ back on her charger.
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The following car seats are compatible with the J6669/L5344 Stand 'n Ride Stroller:
- Graco SnugRide
- Graco Infant Safe Seat
- Britax Companion Infant Car Seat
- Fisher-Price Safe Voyage Infant Car Seat
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- Playing with InteracTV requires you to insert an activity card into the controller. When inserting the activity card, make sure to point the controller at the DVD player.
If the controller is programmed correctly, the footage on the TV should change when the activity card is inserted. Some DVD players respond slower than others, so give it a second. The wait should be no longer than 5 seconds.
Footage of your favorite TV character will play on the TV. At some point the character will ask the child a question and footage on the TV screen will match the icons on the activity card. Wait for the character to finish asking the question or giving directions.
Then you can input your answer by pressing one of the icons on the activity card. Make sure the controller is pointed at the DVD player when you do this. Your selected answer should light up on the TV screen and the footage should continue.
At anytime you can press either the forward or back arrows to forward to the next section or skip back to the previous section. The green indication light will light up whenever you press an icon or arrow button.
Removing the activity card brings you back to the main menu screen. You can then put in a different activity card and continue playing. An activity card must be in the unit in order for the controller to work.
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Thank
you for your interest in becoming a toy tester! We test new products all
the time, so we need our toy testers to live close to our Play Lab in East
Aurora, NY, or our Imagination Center in El Segundo, CA, so they can be called
in on short notice.
If
your little one is five or younger, and you both live within 50 miles of
Fisher-Price in East Aurora, NY, please visit our website at https://www.fpcastandplaycrew.com.
Once there, just fill out the form to register. If you have any questions about
the Play Lab, you can jump to our FAQ section by clicking here: https://www.fpcastandplaycrew.com.
If you and your family are interested in testing toys or participating in focus groups, and you reside in the United Sates, you can learn more on our website, and register your family for future opportunities: Mattel Imagination Center, El Segundo, CA.
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Yes, click the gear shaped icon in the main menu. Next, click the print icon. The program will display thumbnail images of the pages. Select a page you want to print and it will be displayed for printing, using your pdf program (like Adobe Acrobat). Make sure you have paper in printer. Print using the default setting to make sure page is printed at correct size. Each printed sheet will have 2 activity pages.
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Product manuals can be found online, by clicking here.
1. Enter the product number or toy name, or search by using the key words below. Then click "Go."
2. Identify your product from the list of results.
3. Click on the product image and follow the link to download the manual.
All our baby gear has a product number listed in small print near where the Fisher-Price® or Mattel information is stamped. It can usually be found above the barcode on the packaging and instructions, on the fabric tag, or etched into the product itself.
Our product manuals are available in Adobe® Acrobat® format (PDF). If you don’t have the free viewing software, Adobe® Reader®, this link will take you to their website for assistance.
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Our helpful Assembly and Set-up Video walks you through everything you need to know to get your little cyclist spinning. You can view the video on our website — scroll down the page for that and other helpful video tips!
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While we don’t have coupon offers available, you can still visit our website and use the “Find at Retail” button to track down all the toys and gear on your list. Once you’ve located a store near you, you might want to check local listings to see if they have any sales or coupon offers.
You also won’t want to miss out on becoming part of our online family. As a member of the family, you’ll receive our newsletter, which includes the latest updates about our brand, events, and products.
Sign up on our websites at:
https://shop.mattel.com/shop
https://www.fisher-price.com/en_US/index.html (US)
http://www.fisher-price.com/en_CA/index.html (Canada)
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- Insert the test card. If the DVD skips to the test screen, press each letter A-I on the test card and wait for the corresponding letter to light up on the TV screen before pressing the next letter. If each of the letters successfully lights up, press each of the two arrow buttons and wait for the arrow button to light up on the TV screen before pressing the next arrow button.
- If all the buttons light up, remove the test card. The footage should now display a screen with 3 activity cards on it (menu screen). If so, you have successfully programmed the controller.
- Insert an activity card you are now ready to play. See the "Playing with InteracTV" section of your manual.
- If all the buttons do not light up or you return to the menu screen when the card is removed (the controller is only partially functional), it is possible there is a different code which will give the controller full functionality. Try programming a different code using one of the two programming methods. See Programming the remote using Manufacturer’s codes section or Programming the unit using the manual search method section of your manual.
- If you have exhausted all the codes and none of them gives you full functionality, (changing a macro may help) see the "Using Macros" section of your manual.
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Click here for the assembly video.
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If you are are using Version 2.0 or lower, please note that this version of Engine Activities will no longer be supported.
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Please restart the Smart Remote programming process, and retest the controller. If this method is unsuccessful, please check the latest DVD code list to find the proper code for your DVD player. The latest code listing can be found at www.service.fisher-price.com. Also, if you do not have your quick setup sheet, you can download it at www.service.fisher-price.com. Please try setting up your Read With Me™ again using this Smart Remote method and quick setup sheet.
Here are some tips that may help you during the quick setup: Make sure you are using fresh alkaline batteries inside your Read With Me™ controller.
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If you have followed the instructions on the quick setup sheet and your Read With Me ™ controller is still not working with your DVD player, try the setup again from the beginning.
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It is possible that one of the signals did not register when pressed on your DVD player’s remote.
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When pressing the numbers on your DVD remote be sure to wait for the audio prompt to finish and the LED on the Read With Me™ controller turns on.
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IMPORTANT, PLEASE READ THIS SECTION FIRST: The instructions below are only intended for users of Version 3.0 or higher. If you have are using Version 2.0 or lower, please note that the product has moved, and the same app is now available as Thomas & Friends: Engine Activity Fun -- please download the new version here: https://itunes.apple.com/us/app/thomas-friends-engine-activity/id623385416?ls=1&mt=8.
For Version 3.0 or higher users ONLY: As you continue to purchase packs, you will unlock cards for your match card collection. To see which cards you already have, go to the match game and tap the Thomas icon in the bottom right corner of the screen. From here, you can view and interact with your cards, or purchase more for your collection!
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IMPORTANT, PLEASE READ THIS SECTION FIRST: The instructions below are only intended for users of Version 3.0 or higher. If you have are using Version 2.0 or lower, please note that the product has moved, and the same app is now available as Thomas & Friends: Engine Activity Fun -- please download the new version here: https://itunes.apple.com/us/app/thomas-friends-engine-activity/id623385416?ls=1&mt=8.
For Version 3.0 or higher users ONLY: Because Engine Activities is universal, you should be able to run all purchased packs on iPad and iPhone, without needing to buy them again. To access an already purchased pack on a different device, simply tap the “Buy” icon on the second device. The app will recognize that you already own those activities, and you will be prompted to begin the download free of charge.
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